At LumaEdge Permanent LED Lighting, we believe luxury service begins with trust. This Privacy Policy explains, in plain language, what information we collect when you visit our website or request an estimate — and the careful steps we take to keep it safe.

Introduction

LumaEdge LLC ("LumaEdge," "we," "us," or "our") operates the website lumaedge.com and provides permanent LED lighting installation and related services throughout Connecticut, New York, and New Jersey. This Privacy Policy applies to information collected through our website, forms, phone calls, text messages, and in-person consultations.

By submitting a form, calling us, texting us, or otherwise engaging with our services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We only collect information that helps us prepare an accurate estimate, schedule your installation, and support you afterward. Specifically:

Information you provide directly

• Contact details: name, email address, mobile phone number, and property ZIP code.
• Project details: county or town, scope of the project (roofline, soffit, full home), and any notes you share in the message field.
• Consent records: the date, time, and IP address associated with your form submission, including any SMS or email opt-in.
• Photos or measurements you voluntarily share during a consultation.

Information collected automatically

• Basic device and browser information (browser type, operating system, screen size).
• Approximate location derived from IP address.
• Pages viewed, time on site, and referring URL.

How We Use Your Information

We use the information you give us to:

1. Respond to estimate requests and schedule consultations.
2. Send appointment reminders, project updates, and post-installation support.
3. Provide warranty service and respond to questions.
4. Improve our website, services, and customer experience.
5. Send occasional promotional offers — only if you have consented.
6. Comply with legal obligations and protect against fraud or misuse.

SMS & Text Messaging

If you have provided your mobile number and checked the SMS consent box, you may receive text messages including appointment confirmations, scheduling updates, estimate follow-up, and occasional promotional offers. Message frequency typically ranges from 2–6 messages per month. Message and data rates may apply.

You can opt out at any time by replying STOP to any message. Reply HELP for assistance, or contact us directly at LumaEdgeLLC@gmail.com. Consent to receive SMS is never a condition of purchasing any product or service from LumaEdge.

Sharing & Disclosure

We do not sell, rent, or trade your personal information. We will only share information in these limited circumstances:

• Service providers who help us run our business (for example, email delivery, scheduling, or CRM tools) under written confidentiality obligations.
• Legal compliance, when required by valid legal process or to protect the rights, property, or safety of LumaEdge, our clients, or the public.
• Business transfers, such as a merger or acquisition, in which case you will be notified before your information is transferred and becomes subject to a different privacy policy.

Cookies & Tracking

Our website uses minimal cookies and similar technologies to remember basic preferences and measure traffic. We do not use cookies to track you across unrelated websites. You can disable cookies in your browser settings; some parts of our site may not function as smoothly without them.

Data Security

We take reasonable administrative, technical, and physical measures to safeguard the information you share with us. This includes encrypted form submissions, restricted internal access, and routine review of our security practices. While no system can be guaranteed perfectly secure, we treat your data with the same care we apply to your home.

Your Rights & Choices

You may at any time:

• Ask us what information we have on file about you.
• Request correction or deletion of your information.
• Withdraw consent for marketing emails or SMS.
• Ask us to limit how we use your information.

To exercise any of these rights, email LumaEdgeLLC@gmail.com. Residents of California, Colorado, and other states with applicable privacy laws may have additional rights, which we will honor upon verification of identity.

Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided information to us, please contact us and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date above and, where appropriate, notify you by email. Continued use of our services after an update constitutes acceptance of the revised policy.

Contact Us

Questions, requests, or concerns about this Privacy Policy? We are happy to help.

These Terms of Service describe the relationship between you and LumaEdge LLC when you use our website, request an estimate, or engage us for installation services. Please read them carefully — they include important information about your rights and our responsibilities.

Acceptance of Terms

By accessing this website, requesting an estimate, opting in to SMS communications, or purchasing services from LumaEdge LLC ("LumaEdge," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms") and by our Privacy Policy. If you do not agree, please discontinue use of the site and do not submit a request.

Our Services

LumaEdge designs, supplies, and installs permanent, app-controlled exterior LED lighting systems for residential and commercial properties. Our service area presently includes:

• Fairfield County, CT & New Haven County, CT
• Westchester, Rockland, Nassau, and Suffolk Counties, NY
• Bergen County, NJ & Union County, NJ

We reserve the right to refuse service at our discretion, including for projects that fall outside our service area, technical capability, or safety standards.

Estimates & Quotes

Estimates are provided in good faith based on the information you supply and our on-site assessment. Initial estimates are non-binding until a signed proposal is returned and any required deposit is received. Final pricing may be adjusted to reflect additional scope, site conditions, or change orders identified during the project.

SMS Program Terms

Message frequency: typically 2–6 messages per month, depending on project status. Message and data rates may apply based on your carrier plan. We are not responsible for charges imposed by your wireless carrier.

Opt-out: reply STOP to any message to unsubscribe. Help: reply HELP or contact LumaEdgeLLC@gmail.com. Consent to SMS is not a condition of purchase. SMS opt-in data and consent are never shared with third parties or affiliates for marketing purposes.

Supported carriers may change at any time and carriers are not liable for delayed or undelivered messages.

Payment & Pricing

Pricing is provided in writing in your custom proposal. Unless otherwise stated:

• A deposit is required to secure your installation date.
• The remaining balance is due upon completion of the installation.
• We accept major credit cards, ACH, and check by arrangement.
• Late balances may accrue interest at the maximum rate permitted by applicable state law.

Installation & Property Access

You agree to provide reasonable access to the property for our installation crew, and to disclose any unusual conditions (e.g., recent roofing, fragile fascia, hidden wiring, restrictive HOA rules) that could affect installation. LumaEdge will exercise reasonable care while working on your property and is fully insured. However, LumaEdge is not responsible for pre-existing conditions, undisclosed defects, or damage caused by HOA action.

Scheduling & Weather

Installation dates are scheduled in good faith but may be adjusted for weather, supply, or safety reasons. We will communicate any changes promptly via your preferred contact method.

Warranty

Our IP67-rated commercial-grade fixtures are rated for 50,000+ hours of use. We provide a written manufacturer-backed warranty on parts and a separate workmanship warranty on our installation, the details of which are included in your signed proposal. The warranty does not cover damage from severe weather, alterations performed by third parties, or modifications to the building that disturb our installation.

Limitation of Liability

To the fullest extent permitted by law, LumaEdge's total liability arising out of or relating to your use of our website or services shall not exceed the amount you paid LumaEdge in the 12 months preceding the event giving rise to the claim. LumaEdge shall not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or business interruption.

Intellectual Property

All content on this website — including the LumaEdge name, logo, photography, written copy, and design elements — is owned by LumaEdge LLC or its licensors and is protected by U.S. and international intellectual property laws. You may not copy, reproduce, or use any of this content for commercial purposes without prior written permission.

You grant LumaEdge a non-exclusive, royalty-free license to photograph completed installations for use in our portfolio, marketing, and social media. Identifying details such as your street address will not be used without your permission. You may revoke this license at any time by contacting us in writing.

Governing Law

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws principles. Any dispute arising under these Terms shall be brought exclusively in the state or federal courts located in Westchester County, New York, and you consent to the personal jurisdiction of those courts.

Changes to These Terms

We may update these Terms from time to time. We will update the effective date above when we do. Your continued use of our website or services after an update constitutes acceptance of the revised Terms.

Contact Us

Questions about these Terms? We are happy to help.